PRIVACY POLICY

“RhodesShodesExcursions.Com” is committed to maintaining your privacy.

Personal information is collected when you voluntarily purchase services or register as a user. This may include e-mail address, telephone numbers, address and other data needed to provide services to you. We will only require the minimum personal information we need and use it only to provide the services you have requested.

RhodesShoreExcursions.com uses commercially reasonable efforts to protect your information and we use third party vendors for email delivery and web analytics purposes, in order to improve your user experience and deliver you the most relevant content from Rhodes Shore Excursions. These vendors never share or sell your personal information.

You can choose to remove your e-mail address from our database at any time. To do so, please send an e-mail to info@RhodesShoreExcursions.com

RhodesShorExcursions.com reserves the right to change this Privacy Policy at any time. Any such changes will be posted online. Please contact us via e-mail at info@RhodesShoreExcursions.com if you have any questions or concerns about our Privacy Policy.

TERMS AND CONDITIONS

By booking a tour/service with RhodesShoreExcursions.com and through this website, you agree to have read, understood, and fully accept all Terms of Use listed below. It is your responsibility to ensure that services and information provided by RhodesShoreExcursions.com on this website meet your precise requirements. If you disagree with any parts of our Terms of Service, please DO NOT proceed to use this website.

THE USE OF THIS WEBSITE IS SUBJECT TO THE FOLLOWING TERMS OF USE

Once you have confirmed a reservation with us, you are legally bound to a contract with us. This website contains material which is owned by or licensed to us. This material includes, but is not limited to: the design, layout, look, appearance, content and graphics. Reproduction is prohibited other than solely for personal and non-commercial use on your own personal computer or mobile device and not shared publicly. Most of photographs on this website are copyrighted and property of RhodesShoreExcursions.com

We may add to, change or remove any part of these Terms of Use at any time, without notice. Any changes to these Terms of Use or any terms shown on this website apply as soon as they are shown. By continuing to use this website after any changes are posted, you are indicating your acceptance of those changes. It is therefore your responsibility to check these Terms of Use each time you use this website, so that you can take note of any amendments that have been made.

BOOKING YOUR RESERVATIONS

Please allow up 24 hours for all replies to email inquiries and service confirmations. If you are a current client and your email requires immediate attention due to an emergency, please write ATTENTION in the subject line. Service is provided based on availability. Please note that availability is unpredictable and can change from moment to moment based on the reservations we receive. We cannot guarantee availability in advance, only when the reservation is booked.

RE-CONFIRMATION OF SERVICE

We cannot re-confirm services by phone. In order for us to better assist you, please re-confirm only via Email. Please provide the full name under which the tour/service is booked and the title of the tour/service you would like to re-confirm. If you need to make CHANGES TO YOUR RESERVATION, please contact us and we’ll assist you, whether you need to CANCEL your current reservation and RE-BOOK your tour/service with your new information. It is important that your personal and tour information are correct in our system. We use that information to dispatch the service. Last-minute changes made 48 hours ahead of the tour/service are confirmed only upon availability.

WHAT IS INCLUDED IN THE PRICE?

The price of the tours includes a Mercedes Benz vehicle with a professionally licensed English-speaking Driver (and/or Tour Guide for guided tours), all vehicle, driver, Tour Guide expenses, insurance, and personalized customer service.

WHAT IS NOT INCLUDED IN THE PRICE?

Except when otherwise stated, tour prices do not include entrance fees to monuments, museums, or any other sites visited, lunch, gratuities, or other client personal expenses.

PRIVATE SHORE EXCURSIONS & TRANSFERS

We have been providing shore excursions and private tours to cruise passengers and those visiting Rhodes by plane for over 35 years. We’ve never had an unfortunate accident over all these years. The vehicles of our associate tour/drivers and minibus/drivers are regularly maintained for optimal safety and performances. By booking any tour/service via this website you accept that vehicles are mechanical objects subject to various unpredictable malfunctions that can happen unexpectedly during your service. At no time will you hold RhodesShoreExcursions.com responsible or liable for any vehicle malfunctions mechanical or otherwise or issue public complaints for matters beyond our control. In the case of an accident caused physical and mental damage, the liability lies exclusively with the participating vehicles. We also recommend buying travel insurance to provide extra security during your travel to Greece. Your booking with us serves as an acknowledgment that you accept the Terms of Service and have made the necessary arrangements to minimize disappointments while traveling, and you absolve RhodesShoreExcursions.com of any liability due to circumstances beyond our control.

ADDITIONAL PASSENGERS

On shore excursions, we only accept passengers that have been booked in advance. Any last-minute additions to the number of passengers must be submitted at least 48 hours in advance so we can update your reservation voucher and revise the new price of the tour. In order to comply with Port Authority and security, we are required to present the reservation voucher when asked by security officials. We can only transport the number of passengers declared in that voucher.

TOURING WITH CHILDREN

Tours offered are geared toward adult participants. The content and commentary during private guided tours may include subjects such as History, Ancient Rhodes, Architecture, Culture, and other subjects that children may or may not find interesting. The tours provided are not geared toward interests of children. If you are interested in “kid friendly” activities, we can suggest other venues you can explore separately during your stay in Rhodes that are more suitable for children. The tours we offer are rich in historical and cultural content that is most understood and appreciated by adults who share such interests.

YOUR TOUR-DRIVER (CHAUFFEUR)

For the Driving Tours (Chauffeured Tours) you are provided a private tour with a Driver who is NOT a Licensed Tour Guide and will not provide services of a guide. Greece has strict laws and regulations in place to protect licensed tour guides. This makes it unlawful for Tour Drivers to offer commentary about sites outside the vehicle. In order for us to comply with Hellenic laws, Tour Drivers may not accompany our guests inside monuments and museums. Only licensed Tour Guides may guide you at the sites you visit. For your safety inside the vehicle, drivers provide commentary only when it is deemed safe to do so while driving. When your driver must concentrate during various driving conditions, please refrain from any distracting behavior as your safety during the tour is our top priority.

AMBIENCE INSIDE YOUR VEHICLE

If you have preferences regarding A/C, heat, or typically experience motion sickness while in a moving vehicle, please feel free to let your driver know immediately so he can accommodate your needs. If you do not make your needs known to your driver, he would not know how to make your tour more comfortable. If you have difficulty hearing your driver speak, please ask him to speak louder. Only licensed tour guides are lawfully permitted to use microphones and audio systems inside the vehicle.

ANY PROBLEMS DURING YOUR TOUR?

If you are experiencing any issues or problems during the tour, please call us at the telephone number provided. If you do not have a working cell phone, please ask your Tour-Driver or your Tour Guide to call the office from his cell phone so we can help you and resolve any issues you may be experiencing. If you experienced any issues during your tour and did not call the company during the tour to rectify the situation, you agree to inform the company by email of the issues you experienced and allow the company reasonable attempts to resolve your issues satisfactorily before publishing any complaints anywhere publicly, including social sites, peer review sites, blogs, and any other areas on the Internet.

If you have any questions regarding our Terms and Conditions, or there is something you do not understand, please feel free to ask us via email and we will be more than happy to answer any questions you may have. info@RhodesShoreExcursions.com

Last Updated: October 26, 2020

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